Privacy Policy
Effective Date: 1st August 2025
Last Updated: 1st August 2025
Welcome to SurgeonsIndia (hereinafter referred to as “we”, “our”, “us”, or the “Platform”). At SurgeonsIndia, we are committed to protecting the privacy and personal information of our users (hereinafter referred to as “you”, “your”, or “user”). This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use our website, mobile application, or related services.
By accessing or using SurgeonsIndia, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
We may collect the following categories of information:
A. Personal Information
- Full Name
- Email Address
- Phone Number
- Gender
- Date of Birth
- Location/Address
- Health-related information (medical history, symptoms, diagnosis, prescriptions, etc.)
- Photographs or identification documents (where required)
B. Non-Personal Information
- IP address
- Browser type
- Operating system
- Device type
- Pages visited, time spent, and other usage data
2. How We Collect Information
We collect information:
- When you register or create an account on SurgeonsIndia
- When you submit forms (appointments, second opinions, consultations)
- When you interact with healthcare professionals or customer support
- Through cookies, log files, and analytics tools (Google Analytics, etc.)
- Through third-party integrations, with your consent
3. How We Use Your Information
Your information may be used to:
- Provide healthcare services (appointments, consultations, referrals)
- Improve our platform experience and services
- Respond to your queries and provide customer support
- Send updates, offers, and newsletters (with opt-out option)
- Ensure regulatory and legal compliance
- Conduct analytics and research for internal use
4. Disclosure of Information
We do not sell or rent your personal data. However, we may share your information with:
- Healthcare Providers: Doctors, hospitals, and medical experts to deliver services
- Third-party Service Providers: For cloud hosting, email delivery, analytics, payment gateways, etc.
- Legal or Regulatory Authorities: When required under applicable laws
- Business Transfers: In case of merger, acquisition, or sale of assets
All third parties are contractually obligated to protect your data.
5. Data Retention
We retain your information only as long as necessary for the purposes stated in this Policy or as required by law. You may request deletion of your data at any time, subject to legal obligations.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality and personalize content. You may modify your browser settings to disable cookies, though it may limit platform functionality.
7. Data Security
We implement appropriate technical and organizational safeguards to protect your data, including:
- Encryption (SSL)
- Secure data storage and restricted access
- Regular security audits
However, no system is completely secure. We cannot guarantee absolute security of your information.
8. Your Rights
You have the right to:
- Access your data
- Request correction or deletion
- Withdraw consent at any time
- File a grievance
To exercise your rights, please contact our Data Protection Officer (details below).
9. Children’s Privacy
Our platform is not intended for users under the age of 18 unless supervised by a guardian. We do not knowingly collect data from minors.
10. Third-party Links
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their privacy policies.
11. Changes to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” Continued use of the platform after changes implies acceptance of the updated terms.
12. Contact Us
If you have questions, concerns, or grievances related to privacy, please contact:
Data Protection Officer (DPO)
SurgeonsIndia
Email: info@surgeonsindia.com
Phone: 8130077375
Address: Sushant Lok-1, Gurgaon, Haryana-122001, India
This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Gurgaon.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.